Last updated: 22 August 2026
These Terms govern the use of mailipy («the Service»), a tool that connects your support mailbox and your Shopify store to generate draft replies to your customers' emails, which you review and approve. The Service is owned by ORGANIC ECOM LLC (EIN 30-1338491), with registered address at 1342 NM 333, Ste C 5130, Tijeras, NM 87059 (United States) («we»).
To use the Service you must create an account with a valid email address. You are responsible for keeping your credentials confidential and for all activity that occurs under your account. You must be of legal age and have capacity to contract.
You agree not to use the Service to:
For support, mailipy generates drafts and the decision to send them is yours. For cart recovery, emails are sent automatically using the templates you have approved and the sequence you have configured. You are responsible for reviewing each reply before approving it, for the templates you approve, and for the content ultimately sent to your customers. You are also responsible for having a legal basis to process your customers' data (see DPA).
We strive to keep the Service available, but it is provided «as is» and «as available», with no guarantee of uninterrupted operation. During the initial phase there may be changes, interruptions or loss of functionality. We do not warrant that generated drafts are accurate or appropriate: they require your review.
Use of the Service may be subject to the fees of the plan you subscribe to, which will be clearly communicated to you before subscribing. Prices may change with reasonable prior notice.
You may stop using the Service and close your account at any time. We may suspend or terminate accounts that breach these Terms. After cancellation, data is handled in accordance with the Privacy Policy.
The Service, its software and its brand are ours or our licensors'. You retain ownership of your data and of the content of your communications. You grant us a limited licence to process them for the sole purpose of providing you the Service.
To the extent permitted by law, we are not liable for indirect damages, loss of profits or loss of data arising from use of the Service. Our total liability is limited to the amount you have paid for the Service in the 12 months preceding the event giving rise to the claim.
We may update these Terms. We will publish the current version on this page; continued use of the Service after a change constitutes acceptance of it.
These Terms are governed by the laws of the State of New Mexico (United States), without prejudice to the data protection rules applicable to you and your customers (EU GDPR where relevant) and to the rights granted to you as a consumer by the mandatory law of your country of residence. For any dispute, the parties submit to the courts of Bernalillo County, New Mexico.
For any question: edgar.grau.montero@gmail.com.