mailipy reads your support inbox, pulls the real order from your store and drafts the reply in your voice. You read it and approve it. Nothing is sent without your OK.
Free plan to try it · No card required · Set up in minutes
80% of your emails are the same question with a different name on it. And you still have to open Shopify, find the order and type it out by hand.
"Where's my order?", "can I change the size?", "how do I return this?". Three minutes of tab-hopping each, all day long.
The email arrives at 11:40pm and gets answered tomorrow. By then the customer has opened a dispute or asked for a refund.
They reach checkout, don't finish, and nobody follows up. It's the cheapest sale you'll ever recover and it's sitting there undone.
Connect your inbox and your store once. After that, mailipy works while you do something else.
mailipy watches your support inbox and works out what's a customer question and what isn't. Newsletters and invoices don't interest it.
It finds the customer in your Shopify by email or order number and brings back the actual facts: what they bought, when it shipped, where it is.
Using your policies, your tone and the whole conversation thread — in the language the customer wrote to you in.
Read it, send it as is, or tweak it. When you edit, mailipy learns from your correction for next time.
The reason AI support is scary is that it can be wrong in front of your customer. mailipy solves that the boring way: we don't let it send.
Someone reaches checkout and doesn't finish. mailipy writes to them for you — with what they left behind, in their language, in your voice.
No discount, no fake urgency. Just "you left this behind" and a link back to exactly where they stopped.
Most people don't abandon over price — they abandon over an unanswered question. This email answers it.
Only here does a discount appear, and with an expiry. If you didn't need it earlier, you didn't give away margin.
You choose how many touches you want (1 to 3). If they buy, the sequence stops on its own. If they unsubscribe, they never hear from it again.
Not "engagement". The two things that actually matter, month by month, in your currency.
Start free. Once mailipy has saved you hours and won back sales, you decide.
For support, no. Every reply to a customer question goes through your approval. The one exception is abandoned cart emails, which do send on their own because timing is the whole point — and you write and approve those templates before a single one goes out.
No. mailipy connects to the inbox you already use, whether that's Gmail, Outlook or your own domain. Customers keep writing to the same address and replies go out from it.
It can't — it doesn't send. On top of that, there are things it won't even try to draft: when it can't find the order, when the request falls outside your policies, when there are fraud signals, or when one email mixes several topics, it hands the whole thing to you.
It replies in whatever language the customer wrote in. You configure which ones it's allowed to work in; if something arrives in a language you haven't set up, it passes it to you instead of improvising.
Minutes. Install from Shopify, connect your inbox, and a short interview captures your policies and tone to build your agent. Nothing to code, no flows to wire up.
mailipy reads your store's orders only to answer the people writing to you, and your inbox and store credentials are stored encrypted. It's a public app reviewed and approved by Shopify, with protected customer data access granted. The details are in the privacy policy.
Install it, connect it, and look at the first reply it leaves written for you.
Install on Shopify